Contact Us

Feel free to contact us for LED housing kits, lighting accessories, samples, quotations and custom manufacturing. Our dedicated B2B sales team is ready to support your project.

Scan the QR code to chat with us on WeChat

FAQ

1. What is your minimum order quantity (MOQ)?

Most standard products can be ordered in small quantities. For customized products, the MOQ depends on the product type. Please contact us for details.

Yes. Sample orders are welcome. Sample costs and shipping charges will be charged accordingly.

  • Standard products: 3–7 business days
  • Customized products: 10–20 business days
  • Depending on order quantity and production schedule.

The prices shown on the website are Ex-Works (EXW) prices, exclusive of VAT and other taxes, and exclusive of shipping/freight charges.

A. Standard products: Changes to style, quantity, color, parameters, etc., can be made prior to packaging, generally at no extra cost. However, if modifications are requested after packaging is completed (even if the order has not yet been shipped), a labor modification fee will apply, the exact amount of which depends on the order value and the extent of changes.

B. Customized products: Any modification will incur additional charges, and the specific amount shall be confirmed through separate communication.

C. All products: Once the order has been shipped, we will not accept any returns or refunds.

D. Handling of quality issues: Upon receipt of goods, if the customer discovers any quality issues (such as missing parts, damage, etc.), please contact our customer service within 5 working days (this period may be extended to up to 15 working days depending on the order quantity) and provide photos and other relevant evidence. After verification, we will arrange for replacement shipment and bear the corresponding shipping costs for the replacement.

We ship worldwide via international express, air freight, sea freight, or railway transportation.

Shipping costs are automatically calculated at checkout for standard courier services. For large orders, we will provide the most economical shipping solution.

Weaccept:

  • Credit Cards
  • PayPal
  • Bank Transfer (T/T)
  • Other payment methods upon request.

Yes. We offer OEM and ODM services, including:

  • Size
  • Power
  • CCT
  • CRI
  • Beam Angle
  • Housing Color
  • Logo
  • Packaging

Yes. Logo printing is available for most products once the minimum quantity is met.

Our products can be supplied with CE, RoHS, EMC, LVD and other certifications depending on the product.

  • CE
  • RoHS
  • EMC
  • LVD
  • Other certifications upon request

Most products come with a 3–5 year warranty depending on the product category.

Please contact us within 7 days after receiving the goods and provide photos. We will arrange replacement or compensation after verification.

Yes. We provide installation guidance, technical documents, and after-sales support.

Standard products may be returned according to our return policy. Customized products are generally non-returnable unless there is a quality issue.

Yes. Datasheets, installation manuals, and IES files are available for most lighting products.

Yes. We support dropshipping for selected products.

Once your order has been shipped, you will receive a tracking number by email.

Prices shown are for online purchases. Volume discounts are available for larger quantities.

Yes. Different products and models can be combined in one order.

Many standard products are available from stock. Inventory status is updated regularly.

No. Guest checkout is available, but creating an account allows you to track orders and manage invoices more easily.

Scroll to Top